Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn't reply to a message but sends a direct email to your catchall address. In that case, such an email is completely lost, and clients become more and more irritated. This tool solves the issue. With this app, you get full control over all lost messages and you can attach any Odoo message to a proper document thread.
No Odoo messages are lost
The app improves Odoo message routing. If any email can't be attached, it will be marked as 'lost' and will be added to the special view
All unattached messages in a single list
All messages which Odoo has not managed to route are kept under the special top entry menu 'Lost messages'
Simple addressing of lost messages
To route a lost message push the button 'Route manual' and select a target document (for example Contact > Agrolait). As the wizard is saved, a message would be instantly added to that object.
Mass processing
The app allows batch addressing through the tree mass action. In such a way, a few messages might be added to the same Odoo document
Odoo objects
Restrict Odoo models to which messages might be routed: Lost Messages > Settings > the section 'Lost messages allowed models' (for example, to orders and opportunities only). If not selected, it would be possible to address a message to any object
Notification of unattached emails
Configure Odoo to send notifications by lost messages. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then, choose users who should be warned
Secured administration
The features are available for users with the special right "Lost Messages Manager". Take into account: the module makes all unattached messages available for that group
Not only lost messages
The tool works also with normal messages. Via the same button 'Route manual', Odoo admins might re-attach messages to another object.
Amazing App and fantastic support
I bought the addon for v10. At the beginnig the addon did not work well. Then I requested an improvement feature, they did it in just A FEW HOURS. I am very happy, the addon is working perfectly, is just what I was looking for. Very excelent support Thanks a lot Odoo Tools Team
A must have
With the help of this app you will never lose any messages again. We are very happy with the functionality and also with the responsive and quick support! They take our ideas and wishes serious. This is the way it should! Thumbs up!
Awesome app! MUST BUY if you use Odoo!!!
The app helped us alot. Some our customers send us an email and got lost in the process. with Lost messages routing the messages got stored and we can place the mail into the correct corresponding process. plus excellent support from Odoo Tools with adding a new feature to send an e-mail to selected users whenever a lost message is found. 10/10!!
It does his job
All previously lost messages are monitored and a convenient notification is received.
It works very well
It is very useful, it helps us to efficiently serve our customers.
相关常见问题 Lost Messages Routing Odoo v.17
我把一条消息附到了错误对象的线程上。如何移到正确的线程？
路由之后，消息会移到其他消息中。可在技术菜单 "Messages" 中找到它，并重新路由到正确对象的讨论串。
路由模型列表太长。能否只保留我们需要的？
您可以指定用于路由的模型。通过选项卡 'Configuration' 打开模块设置，找到分区 'Lost messages allowed models'，定义可路由到的模型并点击 'Save'。之后用户只能把消息附加到这些模型。
我能否路由一条并未丢失、但被附加到错误对象线程的消息？
可以，任何 Odoo 消息都可以路由。为此，管理员在开发者模式中打开菜单 Settings > Technical > Discuss > Messages；选中所需项，再点 Action > Route Manual。
您的工具的更新政策是什么？
根据当前 Odoo Apps Store 政策：
- 为 12.0 及更早版本购买的每个模块，均可使用直至 12.0 的所有版本。
- 从 13.0 起，每个模块版本需单独购买。
- 无论版本如何，购买工具即获得该主版本内的 全部更新和缺陷修复权利。
请注意，faOtools 团队不控制这些政策。如有疑问，请直接联系 Odoo Apps Store 代表。
如何在 Odoo.sh 上安装您的应用？
最直接的做法是使用 Odoo 商店的内置流程：
1. 打开模块页面并点击 Deploy on odoo.sh 按钮
2. 之后会跳转到 GitHub 页面。登录帐户，然后点击 'Create a new repo' 或使用现有仓库。请确保仓库为私有。不得以 OPL-1 许可公开发布应用。如有需要，为 Odoo.sh 项目新建 repo
3. 然后转到 odoo.sh 并点击 Deploy 按钮。在弹出窗口中提交决定并点击 'Continue.' 这将触发安装过程。
这些步骤会将应用安装到项目的生产分支。若要部署到其他分支或更新模块，请执行以下操作：
1. 从 Odoo 商店上传应用的源代码
2. 将模块提交到所需的 GitHub 仓库。确保没有任何应用文件夹/文件被忽略（即未列入 repo 的 .gitignore）。仓库由 odoo.sh 自动创建，默认可能包含关键项（例如 /lib）。应上传模块的全部目录、子目录和文件，不得遗漏
3. 部署 odoo.sh 项目的目标分支，或在设置如此假定时 等待其自动构建。
应如何在自己的服务器上安装您的应用？
2. 重新启动 Odoo 服务器;
3. 打开开发者模式（技术设置）;
4. 更新应用列表（应用菜单）;
5. 找到应用并点击“Activate”/“Install”;
6. 如应用页面有指南，请按指南操作。
我注意到您的应用有额外附加模块。可以之后再购买吗？
可以。同时 Odoo 会自动把所有依赖加入购物车，因此应排除已购买的工具以免重复付款。
我在 Odoo.sh 上部署了您的应用，测试中出现警告/错误
红/橙色警告不影响应用功能。遗憾的是，标准自动测试有时假定与本应用目标冲突的行为，因此我们的模块会未通过。例如我们改了价格计算，而标准 Odoo 模块测试把最终价格与标准算法比较。
请先检查已部署数据库的功能。是否都正常？
若仍认为该警告影响真实功能，请联系我们并转发完整安装日志以及已部署模块的完整清单（含核心与第三方）。
我可以直接向贵公司购买应用吗？
不，我们只通过 官方 Odoo 应用商店.
希望获得折扣
很遗憾，我们没有技术手段 提供单独报价。
我可以在 Odoo Online (SaaS) 数据库上安装该应用吗？
不能，第三方应用无法在 Odoo Online 上使用。遗憾的是 Odoo SaaS 会阻止这种可能。
您的工具依赖其他应用。我需要购买那些应用吗？
是的，工具需要依赖中列出的全部模块才能正常工作。应用页上的价格已包含所有必要依赖。
该模块的美元价格是多少？为什么变了？
我们的模块价格以欧元标价。Odoo 商店按内部汇率换成其他货币。因此美元价格可能随汇率更新而变化。
非英语的应用和网站措辞由 AI 辅助 并与官方 Odoo 翻译对齐。若发现错误， 发送翻译正确性工单 我们会修好。
Odoo 演示数据库（在线预览）
对于此应用，我们可能提供免费个性化演示数据库。
联系我们无需电话号码或信用卡。只需完成不超过 30 秒的简短电子邮件注册。
按您的申请，我们将准备独立的在线预览数据库，约两周内可进行任意测试并核验假设。
缺陷反馈
如遇缺陷或不一致行为，请随时联系我们。我们保证在购买后 60 天内提供修复，并在此期限后仍积极改进工具。
联系我们无需电话号码或信用卡。只需完成不超过 30 秒的简短电子邮件注册。
请在请求中尽可能提供详细信息：截图、Odoo 服务器日志、完整的问题复现说明等。通常需要几个工作日来准备问题的工作计划（若确认是缺陷）或提供应采取的指引（否则）。
公开功能请求与模块构想（免费开发）
我们非常希望改进工具，并感谢任何反馈。若您的需求具有普遍价值且能高效实现，团队会将其列入待办清单。
此类待办清单会定期处理，不产生额外费用。虽然我们无法承诺截止日期和最终设计，但这可能是在无投入、无风险的情况下获得所需功能的好办法。
联系我们无需电话号码或信用卡。只需完成不超过 30 秒的简短电子邮件注册。
17.0.1.2.10
- Fixed the scenario of the false-positive bounce emails.
17.0.1.2.9
- The code has been refactored to distinguish between discarded and lost messages.
- The follow-ups for lost messages are also treated as lost messages.
17.0.1.2.8
- The issue with bounced messages, which cause lost messages to be created, has been fixed.
17.0.1.2.7
- The issue with non-existent records resulting from the active_id search has been resolved.
17.0.1.2.6
- 消息明细“Recipients”、“To”、“CC”和“In Reply To”（如有）会保存到新字段“Extra Lost Details”。
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