In Short
KnowSystem: eCommerce is an Odoo 19 Website app. The tool to prepare FAQs/documentation for Odoo eCommerce product pages.
KnowSystem: eCommerce turns knowledge articles into product FAQs, instructions, and documentation directly on Odoo online store pages. Show shoppers the right answer before they contact your team: global website FAQs, product-specific articles, attribute-based instructions, and access-aware popup or portal views all work from the same KnowSystem library.
Perfect for
Odoo eCommerce stores
Answer product questions on the product page itself and reduce repetitive pre-sale support.
Variant-heavy products
Show different instructions for different attribute values, such as material, size, package, or custom options.
Self-service support
Reuse approved knowledge articles as product documentation so customers can solve common doubts independently.
Why teams choose it
Key benefits of the app
Product FAQ entry
Add a configurable FAQ or documentation button to Odoo eCommerce product pages, and hide it for selected products or entire websites when needed.
Popup or portal view
Open matching articles in a popup accordion so shoppers stay on the product page, or redirect them to the full KnowSystem portal navigation filtered by that product.
Website-level FAQ base
Select global sections, tags, or specific articles for a website so every product can show common policies, delivery information, and support guidelines.
Product-specific articles
Attach KnowSystem sections, tags, or individual articles to product templates and show only the answers that belong to the item the shopper is viewing.
Attribute and variant rules
Limit FAQ rules by selected attribute values, or attach knowledge directly to attributes and values, so variants can show different manuals and warnings.
Access-aware results
The FAQ respects KnowSystem access rights. Public visitors see published articles only; portal and internal users can see the extra knowledge they are allowed to read.
Ready to evaluate?
Start with a free demo request or purchase in the Odoo Apps Store.
Free personalized demo. No phone number or credit card required. Free life-time updates and expert support within the major Odoo version.
Odoo demonstration databases (live previews)
For this app, we might provide a free personalized demo database.
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
By your request, we will prepare an individual live preview database, where you can apply any tests and check assumptions for about two weeks.
Bug reporting
If you encounter bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes within 60 days of purchase and are intensely interested in improving our tools even after this period.
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
Please include as many details as possible in your request: screenshots, Odoo server logs, a full description of how to reproduce your problem, and so on. Usually, it takes a few business days to prepare a working plan for an issue (if a bug is confirmed) or provide you with guidelines on what should be done (otherwise).
Public features requests and module ideas (free development)
We are strongly motivated to improve our tools and would be grateful for any feedback. If your requirements are of public use and might be efficiently implemented, the team will include those in our to-do list.
Such a to-do list is processed regularly and does not assume extra fees. Although we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.
You do not need a phone number or credit card to contact us. You should only pass a short email sign-up, which does not take more than 30 seconds.
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