KnowSystem: eCommerce v.15
The tool to prepare FAQ/documentation for Odoo eCommerce product pages
Odoo eCommerce knowledge entry
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The app allows adding the product FAQ or documentation entry to all eCommerce product pages
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Optionally hide that for specific products (find 'Do not show eCommerce FAQ' on template forms) or for a particular website (choose the website option 'FAQ view' - 'Do not show')
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Introduce your own text for the button (enter the site setting 'FAQ button text'). By default, it is ' Frequently asked questions'. You can change it in any way, including applying HTML tags. For example, 'Product docs' or 'Instructions'
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Show product knowledge as a link to the main KMS portal interface (choose the website option 'FAQ view' - 'KnowSystem portal link'). In this way, when clicked users are redirected to the full KnowSystem navigation but are restricted by articles linked to the current product. They can apply any further search, filtering, or sorting
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Alternatively, the tool allows showing FAQs as a popup with all found articles accordion (choose the website option 'FAQ view' - 'Popup accordion'). Then, users are able to check articles without leaving a product e-Shop page
Flexible rules to generate product FAQ or instructions
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Establish links between product templates and KnowSystem to cumulate Odoo eCommerce knowledge. Show articles for specific sets of attribute values and hide them for others. For example, to have different FAQs for steel and aluminum tables
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Define its own knowledge for Odoo attributes or attribute values disregarding selected products. For instance, introduce additional documentation for all variants that have 'legs' or 'custom legs'
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Apply global website settings of how to select articles for all product pages. In this way, the app lets have the same FAQs basis for all sold items in a particular e-shop
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The app lets define KnowSystem sections, tags, or specific articles on each layer. A knowledge piece would be selected if it satisfies any of the criteria. For sections and tags, child nodes are also taken into account
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Articles are shown on Odoo product pages only if a user can access those articles. Thus, website visitors would see only published ones.
Odoo demonstration databases (live previews)
For this app, we might provide a free personalized demo database.
No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.
By your request, we will prepare an individual live preview database, where you would be able to apply any tests and check assumptions for 14 days.
Bug reporting
In case you have faced any bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes within 60 days after the purchase, while even after this period we are strongly interested to improve our tools.
No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.
Please include in your request as many details as possible: screenshots, Odoo server logs, a full description of how to reproduce your problem, and so on. Usually, it takes a few business days to prepare a working plan for an issue (if a bug is confirmed) or provide you with guidelines on what should be done (otherwise).
Public features requests and module ideas (free development)
We are strongly motivated to improve our tools and would be grateful for any sort of feedback. In case your requirements are of public use and might be efficiently implemented, the team would include those in our to-do list.
Such a to-do list is processed on a regular basis and does not assume extra fees. Although we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.
No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.
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