Custom Fields for Helpdesk Tickets v.13
The tool to add new fields for Odoo Helpdesk tickets without any technical knowledge
Fields creation without technical knowledge
You are welcome to prepare fields of various types: single line text (char), simple text without formatting (text), rich text (HTML-formatted text), integer or float numbers, drop-down choice with your own options (selection), checkbox (boolean), date or date and time, binary (a file to upload), reference to another Odoo document (e.g. for a sale order, contact; many2one.
The rights to create custom fields belong to Helpdesk managers.
Screenshots
Helpdesk tickets' custom fields
Custom fields: multiple types to select
Custom fields: drop-down choice
Helpdesk custom fields' menu
Simple interface placement
Make fields required to be entered by merely checking a related box.
Screenshots
Helpdesk ticket form with custom fields
Might be available in submit form and portal
Optionally show also new fields for external HelpDesk users by defining a portal placement for those fields.
Screenshots
Helpdesk tickets portal view with custom fields (optionally)
Custom fields for input form
Different fields for different ticket types
Screenshots
Different fields for different ticket types
Compatible with standard Odoo features
It is possible to import and export custom properties.
Developers can use custom fields in their scripts and view adaptations.
Bug reporting
In case you have faced any bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes within 60 days after the purchase, while even after this period we are strongly interested to improve our tools.
No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.
Please include in your request as many details as possible: screenshots, Odoo server logs, a full description of how to reproduce your problem, and so on. Usually, it takes a few business days to prepare a working plan for an issue (if a bug is confirmed) or provide you with guidelines on what should be done (otherwise).
Public features requests and module ideas (free development)
We are strongly motivated to improve our tools and would be grateful for any sort of feedback. In case your requirements are of public use and might be efficiently implemented, the team would include those in our to-do list.
Such a to-do list is processed on a regular basis and does not assume extra fees. Although we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.
No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.
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