Lost Messages Routing v.11

The tool to make sure you do not loose any incoming messages

18.0 17.0 16.0 15.0 14.0 13.0 12.0 11.0 10.0 9.0 8.0

38€

Buy in the Odoo Apps Store

The tool does not require extra dependencies beside standard Odoo apps.

Current version: 11.0.1.2.5

Enterprise

Community

Odoo.sh

Features
Support

Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn't reply to a message, but sends a direct email to your catchall address. In that case such email is completely lost, while clients become more and more irritated. This tool solves the issue. With this app you gets full control over all lost messages and you can attach any Odoo message to a proper document thread.

All lost messages are kept under the special menu unit. In the debug mode go Odoo technical settings > Email > Lost Messages

Open any and decide where such a message should be forwarded. To this end press the button 'Route manual'

In the pop-up wizard select a required document type (e.g. a contact or an opportunity), and a target document (e.g. 'Agrolait' or 'Prospect for 1000 Pcs'). Here Odoo restricts users' selection to viable ones which have a real message thread

As soon as you press the button 'Attach Message', Odoo would route a message to the chosen document

New You may configure Odoo to send a notification by each lost message to manage them in real time. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then choose users which should be notified

Use the feature not only for lost but for any messages. In the debug mode go Odoo technical settings > Email > Messages. Via the same button 'Route manual' users might re-attach messages to another object

The features are available for users with rights for administration settings (Administration/Settings). Take into account that this module make all unattached messages available for the group Administration/Settings (like this user is a SuperUser)

Bug Report Raise Question Share Features Ideas

Bug reporting

In case you have faced any bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes within 60 days after the purchase, while even after this period we are strongly interested to improve our tools.

No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.

Please include in your request as many details as possible: screenshots, Odoo server logs, a full description of how to reproduce your problem, and so on. Usually, it takes a few business days to prepare a working plan for an issue (if a bug is confirmed) or provide you with guidelines on what should be done (otherwise).

Public features requests and module ideas (free development)

We are strongly motivated to improve our tools and would be grateful for any sort of feedback. In case your requirements are of public use and might be efficiently implemented, the team would include those in our to-do list.

Such a to-do list is processed on a regular basis and does not assume extra fees. Although we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.

No phone number or credit card is required to contact us: only a short email sign up which does not take more than 30 seconds.

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